At OxygenCares, your trust matters to us, and we want to offer flexible solutions that work in your favor. Whether you would rather take store credit or a refund to your original payment method, we are here to support whichever choice suits you best.
 

How to Initiate a Return
To get started, please reach out to our dedicated support team by email at oxygencares@gmail.com.
 

Kindly include your Order Number and the reason for the return.
 

Helping Us Help You
If your request involves a product quality concern or shipping damage, a short video showing the issue is incredibly helpful. That visual gives our team a clear picture of your claim and lets us reach the best possible solution far more quickly.
 

After we review your request and the details you share, we will send you the correct warehouse address for the return shipment.
 

Choose Your Refund Method
We offer two convenient ways to receive your refund, and we invite you to pick the option that fits your needs:
 

Option 1: Store Credit (Best Value)
Choose Store Credit and we are glad to waive every restocking and transaction fee. You receive the full value of your product as credit to spend on any future purchase in our store.
 

Option 2: Cash Refund to Original Payment Method
We are also happy to send a refund back to your original payment method. To help cover the non-recoverable costs of this process, the following fees are deducted from the refund amount:
 

Transaction Fee: A 10% fee to cover costs from payment processors.

Processing Fee: A 15% fee to support the inspection, cleaning, and restocking of the unit.
 

The Return Process
Ship the Product: Once our support team sends you the warehouse address, please arrange for the product to be shipped back to us.
 

Share the Tracking: After you ship the item, reply to our email with the Tracking Number. This step matters, as it lets us monitor the package and prepare for its arrival.
 

Inspection & Resolution: When the product reaches our warehouse, our team carries out a thorough inspection. Once that is done, we process your Store Credit or Cash Refund within 7 Days. You will receive a confirmation email as soon as it is complete.
 

Important Notes
Please confirm the return address with our team before shipping, since it may differ from the address on your original label.
 

For cash refunds, the fees above are necessary to maintain our high service standards. To keep the full value of your return, we warmly recommend the Store Credit option.
 

Issuance of Store Credit
Once your returned item arrives at our warehouse and passes inspection, we process your Store Credit within 7 Days. You will receive a confirmation email explaining how to use your credit on any item in our store.
 

Please note that this policy applies to eligible returns based on quality or defect claims. We invite you to consider your needs carefully before buying, as we are unable to process refunds for a change of mind.
 

Policy Limitations & Exceptions
To keep our service efficient and fair for everyone, there are certain situations where we cannot process a return. We kindly ask you to review these exceptions:
 

Shipping Address Accuracy: To receive a refund or credit, the product must be returned to the specific warehouse address our support team provides. Items sent to an unconfirmed address (including "Return to Sender" packages) may not reach our team and would not be eligible.
 

Payment Methods: We are unable to accept returns sent by "Cash on Delivery."
 

Item Type: For hygiene and safety reasons, orders for accessories or used machines are final sale and are not eligible for return.
 

Replacement Limit: We are happy to replace a machine when needed. Please note that a machine qualifies for replacement only once. After a replacement is issued, the order is considered fulfilled.
 

Change of Mind: We invite you to review your needs carefully before buying, as we are unable to process returns based on a change of mind.
 

Lost Orders & Logistics
In the rare case that an order is lost due to a courier issue, we work directly with the logistics company to resolve it. We will file a claim with the courier and kindly ask for your help in providing a Claim ID.
 

Once the courier delivers a resolution, we will gladly resend your product. Please note that we will wait for this official resolution before taking the next steps, so the issue is handled correctly.
 

Product Exchanges
We are pleased to help you exchange your unit for a model that better fits your needs. We can process these exchanges within 30 days of receiving your returned item.
 

How to Request an Exchange:
To begin, please email our support team with your Order Number and the Model you would like to receive.

The Process:
Return: Please follow the steps above to send your original product back to our warehouse.
 

New Shipment: Once the original item arrives and passes inspection, we will confirm your shipping address and promptly ship your new product to you.