Return Policy

This policy explains how to return a product. Please read each step so your return goes smoothly. It works alongside our Refund Policy.

Return Eligibility

Returns are accepted within 30 days of delivery when:

The unit is unused and in original condition (this does not apply to defective or damaged units — see below).
Original packaging and included accessories are returned with it.

Hygiene-related consumable items (such as nasal cannulas) can't be returned once opened, for health reasons.

Before You Return

To help us process your return quickly, please have ready:

A photo of the product as delivered.
A photo of the product before you ship it back.
A short video showing the product's condition or the issue.

If a defect is the reason, the video showing the problem is the most helpful thing you can send. If anything is unclear, we'll ask you to resend it we won't reject a return over a blurry photo.

How to Start a Return

Email support@oxliv.store with:

Your order number
The reason for return
Your photo/video proof

We respond within 2–3 business days. Once approved, we send you the correct return warehouse address.

Return Shipping Rules

Send the product only to the address we provide after approval.
Returns sent to any other address without contacting us first cannot be accepted and will be returned to sender.
Please don't ship the unit back before you've contacted us and received the return address.

Return Process & Timeline

Request approval with proof — Email us your return request. We review and respond in 2–3 business days.
Receive return address — On approval, we share the warehouse address and instructions.
Ship the product to the provided address only.
Share your tracking number — Reply with tracking after you ship.
Inspection — We inspect the unit within 5–7 business days of receiving it.
Processing — Your refund or replacement is issued within 3–5 business days after inspection. Refunds post to your account in an additional 3–7 business days depending on your bank.

Total: approximately 10–15 business days from approval to resolution, plus shipping and bank posting time.

Refund or Replacement

Depending on the situation and your preference:

Defective or damaged unit: full refund, or a free replacement if you'd rather have a working device your choice.
Wrong or missing item: full refund or correct item sent.
Device doesn't meet the needs you described to us: full refund.
Change of mind: refund minus the upto 30% restocking fee (see Refund Policy); return shipping is your responsibility.

Defective units are covered by a 1-year limited warranty for replacement.

Before You Dispute a Charge

If something's wrong, email support@oxliv.store first. We resolve almost every return faster than a bank dispute, and if you're owed a refund, we'll process it. Contacting us gives us the chance to make it right quickly.