This policy outlines how refunds are reviewed, processed, and paid out. Please go over every timeline and condition before you submit a refund request.
 

Refund Eligibility
Refunds are granted only when:
 

• The product satisfies our return eligibility conditions

• The required proof has been submitted

• The return process has been completed correctly
   

Refunds are not offered for a simple change of mind
 

Required Proof for Refund
To open a refund request, you must provide:
 

• A photo of the product at the time of delivery

• A photo taken before the return is shipped

• A clear video that explains the issue
   

Missing or incomplete proof will delay or void the request.
 

Refund Fees
Every refund includes standard cost deductions:
 

• 15% transaction fee

• 15% processing and restocking fee
   

These costs cover payment processing, inspection, and handling.
 

Refund Timeline
Refunds move through a set timeline:
 

• Approval Time: 2 to 3 weeks

• Processing Time: 3 to 4 weeks after approval
   

While this is underway:
 

• You cannot file disputes or chargebacks

• The process must be completed through the support team
   

Refund Process

1. Submit Request With Proof 
   Send the required photos and a clear video explaining the issue. Approval time: 2–3 weeks
    

2. Stay in Touch With Support 
   Keep in contact with the support team throughout the verification process.
    

3. Receive Return Approval 
   Once your request is verified, return approval will be issued.
    

4. Ship Product to Approved Address 
   Send the product only to the address provided by the support team.
    

5. Inspection Completed 
   The product is inspected after it reaches the warehouse.
    

6. Refund Approved and Processed 
   Refunds are issued after a successful inspection. Processing time: 3–4 weeks
    

You will receive confirmation once the refund is issued.
 

Communication Requirement
All refund requests must go through our support team to be reviewed and processed correctly.
 

• Support Email: oxygencares@gmail.com

• Response Channel: Email communication only
   

Direct disputes, chargebacks, or claims made without completing this process through our support team are not accepted.
 

Key Conditions
 

• Products must be returned to the approved warehouse only

• Proof (photo and video) is mandatory

• Refunds are processed only after inspection approval